Merchandise Terms and Conditions

Our main goal is to ensure your complete satisfaction!

For your convenience, you can always contact us with any merchandise-related questions. We aim to reply within 48 hours. Contact us at info@vascocigars.com.

All prices are listed in CANADIAN DOLLARS (CAD) or USD, depending on your location.

Stock Availability

• All items displayed online are generally in stock and available to ship.
• However, inventory can change quickly, and an item may occasionally be temporarily out of stock.
• If that happens, you will be notified within 24-48 hours and offered three options:
  1. Wait until the item is back in stock (we’ll provide a realistic estimated time).
  2. Receive a store credit for the amount paid.
  3. Request a full refund.

Shipping Info & Rates

• All deliveries are pending approval and merchandise availability.
• In-stock items typically require 1 to 2 days of processing time at our warehouse.
• For accurate shipping costs, please use the Shipping Rates Calculator on your shopping cart page under the checkout button.

Returns

Please read carefully.

• To return an item, follow these simple steps:
  1. Email us explaining why you wish to return the item. Returns are only accepted after approval from our customer service team.
  2. Items must be returned within 14 days of the “Total Delivery Time.”
  3. If the return is due to our error (wrong item, size, or color), you’ll receive a 100% reimbursement, including return postage.
• We accept returns for any mistakes on our part.
• We do not accept returns on items that have been used, worn, washed, altered, or deemed unsellable.
• We reserve the right to decline returns if the correct item was shipped.

Additional Order Info

• Orders are processed Monday to Friday.
• Orders are not shipped on Sundays or official holidays.
• Please consider holidays when calculating the “Total Delivery Time.”
• Watch for emails from us — we may need additional information to process your order.
• Tracking numbers will be emailed once your order ships and can be viewed on www.canadapost.ca (or the relevant courier’s website).
• Most communication will be by email, so please ensure your email address is correct.
• Orders will ship via Canada Post, CanPar, FedEx, Purolator, or another courier, depending on your order and location.

Customs and Duties

• You may be subject to import duties, taxes, and customs fees once a shipment reaches your country.
• These charges are beyond our control and are your responsibility.
• As the Importer of Record, you must comply with all laws and regulations of your country.
• Each order will include a customs form listing the contents and value of the package. This is also needed if there is damage.
• For more information on customs charges, please contact your local customs office.

You can always reach us at info@vascocigars.com — we’re here to help!